A Front Door for Health Care – Quantum Health

Steven Knight

Steven Knight serves as Executive Vice President, Total Experience at Quantum Health, an award-winning consumer healthcare navigation company that delivers an unparalleled consumer experience based on empathy and trust, enabling employers to achieve industry-leading satisfaction rates and independently validated claims savings. As Executive Vice President, Total Experience, Steven ensures all member experience representatives have the direction, resources, and support they need to succeed. Steven has responsibility for all of Quantum’s operations, including member experience, patient services, clinical operations, vendor and point solution integrations, and training and quality. Over the past few years, Steven has led Quantum Health’s operations through 30 percent year-over-year growth while improving member satisfaction, internal promotion rates, and employee engagement and culture scores. As a result of his leadership, he helped Quantum Health to earn Columbus Business First’s title of “Best Place to Work” for the twelfth year running. And, in 2017, Steven was named to Columbus Business First’s prestigious 40 Under 40 list, which honors up-and-coming professionals and community leaders in Central Ohio. As a certified Predictive Index (PI) Analyst, he continues to lead new career development and leadership programs for Quantum Health employees.